Effective Date: 03/30/2025
Welcome to Cleaning & Cleaning NR, LLC (referred to as “Cleaning & Cleaning,” “we,” “us,” or “our”). By accessing our website, www.cleaningncleaning.com (the “Site”), and booking a service with us, you (“Client,” “you,” or “your”) agree to these Terms and Conditions in full.
Please read them carefully.
Scope of Work
Cleaning & Cleaning will provide cleaning services as requested by the Client and confirmed in writing (via email, text, WhatsApp, or booking confirmation). The specific service type, scope, rate, frequency, and location will be detailed in the invoice or confirmation message provided when booking.
1. Authority
By accessing or using this Site, you affirm and represent that you are at least 18 years of age and have the legal capacity to enter into a binding contract under the laws of Washington State. You further agree to comply with these Terms and acknowledge that Cleaning & Cleaning’s trademarks, copyrights, and proprietary materials are protected under applicable laws.
By booking a cleaning service and submitting the required 50% service deposit, you expressly consent to and accept the terms outlined in our Service Agreement, which governs all aspects of the services provided. Your booking and payment constitute your acknowledgment and agreement to be bound by these terms, as well as any policies or conditions referenced therein.
2. Services
A. Types of Cleaning Services Cleaning & Cleaning offers a variety of professional cleaning services, each governed by specific terms. These services are designed to cater to your particular needs and preferences, providing you with the flexibility and convenience you deserve.
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Standard Residential Cleaning: A comprehensive cleaning service designed for general home maintenance. This service can be tailored to your needs and preferences.
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Deep Cleaning is a more thorough cleaning service that includes all areas covered in standard Cleaning, along with additional attention to neglected spaces, such as baseboards and vents, and detailed bathroom cleaning.
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Recurring Cleaning: This is a regular cleaning service available weekly, bi-weekly, or monthly. It maintains the cleanliness of your home and ensures your space always feels fresh.
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Move-In/Move-Out Cleaning: A specialized cleaning service designed for those moving in or out of a property, ensuring that all surfaces are left spotless and ready for the next resident.
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Post-Construction Cleaning: This is a cleaning service that removes dust, debris, and residue after construction or renovation work, leaving your space clean and ready for use.
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Eco-Friendly Cleaning: A cleaning service that uses environmentally friendly products and practices to ensure your space is clean and safe for both the environment and your family.
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Commercial Cleaning: Tailored for businesses and office spaces, this service ensures your commercial property is cleaned to the highest standards, promoting a healthy and professional environment.
By booking any of these services, clients acknowledge and agree to the specific terms associated with their selected service, as well as all general terms outlined in the Service Agreement.
3. Payment Policy
A. Payments
Deposit: A 50% deposit is required at the time of booking and is non-refundable if canceled within 48 hours of the scheduled service date. If the deposit is paid on the day of service after it has been previously invoiced, any processing delays may occur, and no refund will be issued under any circumstances.
Balance: The remaining balance is due in full on the day of service. Failure to pay the balance by the scheduled date will result in the application of late fees, as specified in the Service Agreement.
This payment policy applies to all fees related to the service, including, but not limited to, late fees, cancellation fees, rescheduling fees, lockout fees, and any other charges outlined in the Service Agreement. Reminder: Clients acknowledge and agree to these terms and conditions by booking and paying the deposit.
B. Late Payments
All payments for services rendered are due on the day of service or the day the invoice is issued. In the event of a late payment, the following late payment policy will apply:
Payment for any cleaning service is due on the day of service.
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Grace Period: There is a one-day grace period after the due date to allow for any unexpected delays in payment. This grace period is a courtesy and not a right, and late fees will be applied after this period.
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Late Fee After Grace Period: A 5% late fee is applied 1 day after the payment is overdue.
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Interest Charges: After 30 days, a 7.5% interest charge is added every 30 days the payment remains overdue.
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Late Fee Cap: After 60 days, a maximum of 20% of the outstanding balance will be charged as late fees and interest.
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Collections and Legal Action: If payment is not received within the specified time frame and no payment plan has been established, Cleaning & Cleaning reserves the right to pursue collection of the outstanding balance, including through small claims court or other legal means, at the company’s discretion.
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Responsibility for Payment: The individual or entity named on the invoice, as well as the person associated with the payment method (credit card, debit card, or other payment forms), will be held fully responsible for the payment. Bills will be sent to the service address provided in the account records, and failure to receive the bill does not absolve the Client of their payment obligation.
By booking a cleaning service with us, the service requester acknowledges and agrees to comply with this late payment policy.
C. Tipping
Tipping is optional and not required, but it is greatly appreciated. Any cash left for the cleaning technician is considered a gratuity and cannot be applied toward the service fee or any outstanding balances. Please note that Cleaning & Cleaning accepts payments from all major credit cards, and any payments made directly to the cleaning technician will be treated as a tip. By booking our services, clients acknowledge and agree to this policy.
D. Refunds
No Refunds for Completed Services: No refunds will be issued once a service has been completed. This includes all cleaning services provided in full as per the agreed-upon terms. We stand by the quality of our work, and if you are not satisfied, we will work with you to address any concerns.
Refunds for Uncompleted Services: Refunds may be considered only for services that were not completed as scheduled, subject to the cancellation, reschedule, and lockout policy outlined in the Service Agreement.
4. Cancellation and Rescheduling Policy
Cancellations/Reschedules 48 Hours or More Before Scheduled Service: Cancellations made at least 48 hours prior to the scheduled service will incur no charge.
Cancellations/Reschedules Between 24 and 48 Hours Before Scheduled Service: Cancellations made between 24 and 48 hours before the scheduled service will incur a charge equal to 50% of the total service fee.
Cancellations/Reschedules Less Than 24 Hours Before Scheduled Service: Cancellations made less than 24 hours before the scheduled service, or in the event of a lockout (when our team is unable to access the property at the scheduled time), will incur a charge equal to 100% of the total service fee.
5. Supplies and Equipment
Cleaning & Cleaning provides all necessary cleaning supplies and equipment to complete our services to the highest quality standards. We are committed to ensuring your satisfaction with our services.
If a client requests the use of their own supplies or vacuum, Cleaning & Cleaning cannot guarantee that the Cleaning will meet our usual standards of excellence. This is due to potential variations in client-provided items' performance, condition, or suitability.
To ensure optimal results, we strongly recommend allowing our team to utilize the supplies and equipment we provide. Cleaning & Cleaning is not responsible for any delays, incomplete services, or diminished cleaning quality resulting from the use of client-provided items.
6. Satisfaction Guarantee
Flat-rate services come with a satisfaction guarantee for re-cleansing within 24 hours. This does not apply to hourly services or homes in poor condition. However, the satisfaction guarantee is waived if the cleaning technician checks in with the Client in person before departing and the Client approves the work without notifying the technician of any areas needing additional attention before departure.
7. Recurring Services
For recurring services:
Invoices will be issued prior to each scheduled service.
No deposit is required; however, full payment is due on the day of service. Failure to remit payment on the scheduled date will result in the application of late fees, as outlined in the Service Agreement.
8. Modifications and Termination of Service
A. Service Changes
Requests for changes to the service, including but not limited to switching from flat rate to hourly rate, rescheduling, or canceling services, must be submitted no later than 48 hours prior to the scheduled service date. Requests made after this time may incur additional charges or be subject to cancellation fees, as outlined in the Service Agreement.
B. Termination
Cleaning & Cleaning reserves the right to terminate services immediately in the event of non-payment, safety concerns, or any other circumstances deemed necessary by Cleaning & Cleaning in its sole discretion. No refunds will be provided in such cases, and any outstanding balances will remain due and payable.
9. Photo and Video Release
By using the services of Cleaning & Cleaning, you hereby grant Cleaning & Cleaning the irrevocable right to capture photographs and/or videos of your property before and after cleaning services are rendered. These images and recordings may be used by Cleaning & Cleaning for promotional purposes, including, but not limited to, advertising, marketing materials, social media platforms, and website content.
If you do not consent to the use of photographs or videos of your property, you must notify Cleaning & Cleaning in writing prior to the scheduled service. Failure to provide written notice will be deemed as consent to such use.
10. Safety Policies
Clients are responsible for the following to ensure a safe and efficient cleaning experience:
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Fragile Items and Valuables: Clients must inform Cleaning & Cleaning of any fragile, valuable, or irreplaceable items that require special attention. It is the Client’s responsibility to ensure such items are properly protected or removed prior to service.
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Pets: Clients must secure pets in a safe area during the cleaning service to prevent any potential harm to the animals, cleaning technicians, or property.
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Safe Environment: Clients must ensure that the premises are free from hazards and provide a safe working environment for the cleaning technicians. This includes removing any obstacles, ensuring adequate lighting, and addressing any known safety concerns prior to the scheduled service.
Failure to adhere to these safety policies may result in service delays, additional charges, or cancellation of the cleaning service at the discretion of Cleaning & Cleaning.
11. Privacy Policy
Your use of our Site is governed by our Privacy Policy, which details the collection, use, and protection of your data. By accessing or using the Site, you acknowledge that you have read, understood, and agree to the terms outlined in our Privacy Policy.
If you have any questions about these Terms & Conditions or your scheduled service, please contact us at:
📧 cleaningandcleaningnr@gmail.com
📞 (425) 510-8782
Service Agreement and Conditions
📦 Move-In/Move-Out Cleaning Policy: For Cleaning & Cleaning’s move-in/move-out service to be completed efficiently, we ask that the property is fully cleared of furniture, personal items, and any debris. This ensures we can deliver a thorough, high-quality cleaning. If the area isn’t entirely empty, we may not be able to clean every area as thoroughly as usual. In this case, our team will focus on the accessible areas that are free from obstruction. Any spaces blocked by remaining items will not be cleaned. Rest assured, we always strive to provide a comprehensive cleaning service. To help us provide the best service, please make sure all belongings are removed before our scheduled visit.
🔑 Accessing Your Home Policy: To ensure a smooth and secure cleaning experience with Cleaning & Cleaning, we strongly recommend providing access using a lockbox, electronic keypad, or garage code. If you prefer to leave a door unlocked or hide a key, we are more than willing to accommodate your instructions, provided we have your permission. At Cleaning & Cleaning, your safety is our top priority. For this reason, we do not keep or manage keys to any property.
🥣 Dishes Policy: At Cleaning & Cleaning, we’re happy to tidy up your kitchen as part of our service. To clear the sink and properly clean it, we’ll place any dishwasher-safe dishes into the dishwasher. If your dishwasher contains clean dishes, we kindly ask that you empty it before our arrival to avoid any mix-ups—we’ll assume any dishes inside are dirty unless told otherwise. If the sink is full and dishes need hand-washing, we’ll treat that as an additional service. There are no surprise charges—we’ll always provide a quote and get your approval before beginning any extra tasks.
🐶 Pets Policy: At Cleaning & Cleaning, we’re happy to work in pet-friendly homes and always aim to create a safe environment for both your dear furry companions and our cleaning team. We are committed to ensuring everyone’s safety, and therefore, we kindly ask that pets be secured in a designated area of the home while we clean. While we’ll take care to ensure your pets are comfortable and undisturbed, please note that our team does not handle pet care tasks such as letting them outside, feeding them, or cleaning up pet accidents. We understand the importance of your pets' comfort and will do our best to respect their space during our cleaning process.
💎 Valuables Policy: At Cleaning & Cleaning, we treat your home and belongings with the utmost respect. If you have delicate or high-value items—such as collectibles, antiques, or items with sentimental significance—we kindly ask that you either clean them personally or let us know in advance. When you inform us, we make a note on your account, ensuring our team is aware of these items and can handle them with extra care. While our team always works with care, we cannot be held liable for any damage to fragile or valuable items during the cleaning process. Your communication is not just important, it's essential. It helps us provide a safe and thoughtful service every time, and we value your input.
🧼 Employee Health & Safety Policy: At Cleaning & Cleaning, the well-being of our team is a top priority. We ask that you ensure your home's temperature is set to a comfortable level before our cleaners arrive. Working in spaces that are too hot or too cold can pose health risks and affect the quality of service. To maintain a safe and respectful working environment, we follow specific safety guidelines regarding certain tasks and materials. Our team is not trained or equipped to handle: - Animal waste, human bodily fluids, or any biohazardous substances - Mold, asbestos, or other potentially dangerous materials that require specialized handling - Areas that require the use of ladders beyond two steps - Moving large or heavy items that require more than two people or special equipment These policies are designed to protect both our staff and your property. We are committed to continuously evaluating and updating our best practices, and this list may evolve over time. Your understanding and support are crucial in maintaining a safe and professional cleaning experience.
✋ Non-Solicitation of Staff Policy: At Cleaning & Cleaning, we take great care in selecting, training, and retaining a dedicated team to deliver the highest standard of service. Our non-solicitation policy is in place to protect the integrity of our operations and the investment we make in our employees. We kindly ask that clients refrain from offering direct employment to any member of our cleaning team—whether during or up to 24 months after their time with us. This policy ensures the continuity of our service and the professional development of our team. Should a client choose to engage a former Cleaning & Cleaning employee independently, a referral fee of $5,000 will apply. This policy, along with our commitment to maintaining a positive, professional workplace, helps us continue offering exceptional service to all of our clients. We sincerely appreciate your understanding and respect for our commitment to our team. Your cooperation in this matter is invaluable to us and we look forward to continuing our professional relationship.
🗑️ Damages & Breakage Policy: At Cleaning & Cleaning, we treat your home and belongings with the utmost care and respect. If any accidental damage or breakage occurs during our visit, we’ll notify you promptly and work with you to resolve the issue reasonably—whether that means repair or replacement. Your belongings are important to us, and we handle them with the same care as we would. If you discover damage that we may have missed, please let us know within 24 hours by contacting our customer service team at cleaningandcleaningnr@gmail.com so we can address it appropriately. Please keep in mind that Cleaning & Cleaning is not responsible for damages resulting from items that are already unstable, improperly secured, or fragile due to age or condition. We believe in transparency, and your understanding of this policy helps us maintain a responsible service experience by keeping you informed and involved in the process.